Cancellation & Exchange Policy
HRMW offers a 7 day exchange policy giving you an option to exchange items purchased on HRMW.com for reason of size within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging.
If the returned product does not pass our quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
- All items to be exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. T-shirts must be packed in the original packaging box).
- Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be borne by you. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
If for any reason you are not satisfied and want to cancel your order, send us an email with your order number within 24 hours of placing the order. Post 24 hours cancelling the order is void.
We currently do NOT offer returns, exchanges for International Orders.